From June 3rd 2024, Photobox will no longer be present in the Australian market and unfortunately, we will no longer be able to ship to Australia.
Why will you not ship to Australia anymore?
Unfortunately we have ceased shipping to Australia due to the closure of our Photobox.au website.
What happens to my creations if I don't order before June 3rd 2024?
After June 3rd 2024, all your creations will unfortunately be lost as the Photobox Australia site closes. We will be deleting all customer data on June 3rd 2024. In accordance with our previous privacy policy, we had stated that we would retain all customer photos for a period of 3 years. However, due to the upcoming closure of our site, we have made the decision to revise this policy. Effective immediately, we will no longer be retaining customer photos for the previously stated period. Instead, all customer data, including photos, will be securely and permanently deleted from our servers in compliance with data protection regulations.
What happens to my uploaded photos that I have stored on PBX account?
Unfortunately, all photos uploaded to your Photobox Australia account will be lost after June 3rd 2024. Our cloud storage platform will be closed and all customer data will be deleted for your privacy.
In accordance with our previous privacy policy, we had stated that we would retain all customer photos for a period of 3 years. However, due to the upcoming closure of our site, we have made the decision to revise this policy. Effective immediately, we will no longer be retaining customer photos for the previously stated period. Instead, all customer data, including photos, will be securely and permanently deleted from our servers in compliance with data protection regulations.
I have ordered a product before 3rd June but I am not happy. Can you still help me?
Please kindly contact our Customer Service team through our Help Center and we will be able to assist you to ensure you are happy with your products.
What if my product gets lost in post/ undelivered?
Please kindly contact our Customer Service team through our Help Center and we will be able to assist you to ensure you receive your product as soon as possible.
If I order on June 2nd 2024 will my order still be produced and delivered as normal?
Yes, if you order in time we will produce and ship your order as normal.
Who can I contact after June 3rd 2024 when I have a question about my order?
If you have a question about an already placed Photobox order, please contact us. Our Customer Care team will be happy to assist you.
What happens to my credits?
We strongly advise you to use any credit on or before June 2nd 2024. All credits that are not used before then will be no longer valuable. So we strongly recommend you please use all credit on your account by the expiration date.
What happens to the Customer Care e-mail address for customers?
You can reach our Customer Care team via our Help Center. Our Customer Care team will be happy to assist you.
How do I get an overview of outstanding credits?
If you are unsure how much credit you have on your PBX account, please log into your account and select "my account" and then "my credits". We strongly advise you to use these before June 2nd 2024. All credits that are not used before June 3rd 2024 will be no longer valuable.
Where can I download my photos?
If you log into your Photobox account before June 3rd 2024, select "My account" and then "My albums", you will see all the photos you have previously uploaded. Click into any album and then select the photo you would like to download. Once you are viewing the photo you can click on the photo again to open it in it's original size then right click and select "Save image as".
What happens with my data after June 3rd 2024?
We will be deleting all customer data on June 3rd 2024. In accordance with our previous privacy policy, we had stated that we would retain all customer photos for a period of 3 years. However, due to the upcoming closure of our site, we have made the decision to revise this policy. Effective immediately, we will no longer be retaining customer photos for the previously stated period. Instead, all customer data, including photos, will be securely and permanently deleted from our servers in compliance with data protection regulations.