From June 3rd 2024, Photobox is no longer present in the Australian market and unfortunately, we are no longer be able to ship to Australia.
Why can't you ship to Australia anymore?
Unfortunately we have ceased shipping to Australia due to the closure of our Photobox.com.au website.
What happens to my creations after June 3rd 2024?
After June 3rd 2024, all your creations will unfortunately be lost as the Photobox Australia site has closed. We will be deleting all customer data on June 3rd 2024. In accordance with our previous privacy policy, we had stated that we would retain all customer photos for a period of 3 years. However, due to the closure of our Australian site, we have made the decision to revise this policy. All customer data, including photos, will be securely and permanently deleted from our servers in compliance with data protection regulations.
What happens to my uploaded photos that I have stored on PBX account?
Unfortunately, all photos uploaded to your Photobox Australia account will be lost after June 3rd 2024. Our cloud storage platform will be closed and all customer data will be deleted for your privacy.
In accordance with our previous privacy policy, we had stated that we would retain all customer photos for a period of 3 years. However, due to the upcoming closure of our Australian site, we have made the decision to revise this policy. Effective immediately, we will no longer be retaining customer photos for the previously stated period. Instead, all customer data, including photos, will be securely and permanently deleted from our servers in compliance with data protection regulations.
What if my product gets lost in post/ undelivered?
Please kindly contact our Customer Service team through our Help Center and we will be able to assist you to ensure you receive your product as soon as possible.
If I ordered on June 2nd 2024 will my order still be produced and delivered as normal?
Yes, if you ordered in time we will produce and ship your order as normal.
Who can I contact after June 3rd 2024 when I have a question about my order?
If you have a question about an already placed Photobox order, please contact us. Our Customer Care team will be happy to assist you.