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Our chatbot, Phoebe, is available 24/7 to assist with common queries, including real-time updates on your order status.
For more complex issues, our support agents are available Monday to Friday, 10 AM - 4 PM, to provide additional help.
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Mon - Fri from 9:00am to 5:00pm
Please be aware that our peak hours are between 9:00am and 11:00am, during which wait times may be longer.
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