Why can't I access my previous creations?
We are making upgrades to our creation experience on July 2nd 2024, this includes a technical upgrade to our editors. This technical upgrade to our editors will deliver an improved creation experience, but means you will not be able to re-print old projects after July 2nd 2024.
How do I download my previous creations as a PDF?
To download your past creations as a PDF file you can follow the steps below:
1. Go to My account and log in
2. Under 'My account', choose 'Download my creations'
3. Use the checkboxes to select the eligible creations that you would like to save in PDF format
4. When you have made your selection, click 'Request downloads'
5. Once your request has been processed, you will receive an email containing a link to download your creations. This may take up to 24 hours.
6. When you have received the email, click the download link to save the creations to your device. The download link will expire 7 days after receiving the email.
7. If you have any questions, please contact Customer Care.
What happens after 2nd July 2024?
After the upgrade on 2nd July 2024, you won’t have access to the past creations you made on our website, so please make sure you download these digital copies within seven days or you’ll need to request them again via your account.
How do I download my previous creations as a PDF if I used the app?
The upgrade includes updates to our mobile app. Please finish any open creations by July 1st, otherwise they will be lost. For this upgrade, we will release a new app. So from July 2nd 2024, the existing app will no longer work and we will ask you to download a new app to replace it.