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Frequently Asked Questions
- Order and Pay
- Product Creation
- My Account
Multiple items in one order Precautionary advice for delivery to a po box address How can I check my order status? What if I am not home when the order is delivered? How long is the delivery time? Delivery options Show more
I ordered a number of prints but my order confirmation email only shows one. Why is that? We're sorry to hear that you were unable to place your order or that the payment did not process properly. If your card payment was not accepted, we recommend that you double check your card details and try again, or contact your bank who will be able to What is a credit, and how can I buy it? How can I make changes to my order in the basket? Why does my product have a different crop when I place it in the basket? How can I redeem the options included in my credit? Show more
How can I unsubscribe from emails and sms? Why is my offer code not working? Can I get a sample before placing my bulk order? How can I apply a special offer to my order? How can I use a 2 for 1 offer?
Can I delete a creation made with the new editor, from my account? Automatic photo deletion on inactive accounts Can I reorder the same product again? How can I close my Photobox account?