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Popular help articles
Frequently asked questions
- Upgrades to Photobox Creation Experience
- Delivery
- Order and Pay
- Product Creation
- Promotions
- My Account
- Other
Updates to our Terms & Conditions
Upgrades to Photobox Creation Experience
Why is Photobox Australia closed?
How to download your previous purchased creations as PDFs
How can I track my order?
Where is my order?
Multiple items in one order
Precautionary advice for delivery to a po box and BFPO address
How can I check my order status?
What if I am not home when the order is delivered?
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Change or cancel your order
I ordered a number of prints but my order confirmation email only shows one. Why is that?
Something went wrong when I placed my order, what should I do?
What is a credit, and how can I buy it?
How can I make changes to my order in the basket?
Why does my product have a different crop when I place it in the basket?
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How can I unsubscribe from emails and sms?
Why is my offer code not working?
Can I get a sample before placing my bulk order?
How can I apply a special offer to my order?
How can I use a 2 for 1 offer?
I have questions about my Credits
Can I delete a creation made with the new editor, from my account?
Automatic photo deletion on inactive accounts
Can I reorder the same product again?
How can I close my Photobox account?