FAQs

Upgrades to Photobox Creation Experience

• Updates to our Terms & Conditions
• Upgrades to Photobox Creation Experience
• Why is Photobox Australia closed?
• How to download your previous purchased creations as PDFs

Delivery

• How can I track my order?
• Where is my order?
• Multiple items in one order
• Precautionary advice for delivery to a po box and BFPO address
• How can I check my order status?
• What if I am not home when the order is delivered?

Order and Pay

• Change or cancel your order
• I ordered a number of prints but my order confirmation email only shows one. Why is that?
• Something went wrong when I placed my order, what should I do?
• What is a credit, and how can I buy it?
• How can I make changes to my order in the basket?
• Why does my product have a different crop when I place it in the basket?

Product Creation

Promotions

• How can I unsubscribe from emails and sms?
• Why is my offer code not working?
• Can I get a sample before placing my bulk order?
• How can I apply a special offer to my order?
• How can I use a 2 for 1 offer?

My Account

• I have questions about my Credits
• Can I delete a creation made with the new editor, from my account?
• Automatic photo deletion on inactive accounts
• Can I reorder the same product again?
• How can I close my Photobox account?

Other

• Photobox Gift Cards
• How do I redeem my credits?
• How can I forward a partnership or sponsorship request?
• Satisfaction guarantee
• Information about Complete Savings
• Can I use scanned photos?