FAQs

Upgrades to Photobox IE Creation Experience

• Updates to our Terms & Conditions
• Upgrades to Photobox Creation Experience
• How to download your previous creations as PDFs

Delivery

• How can I track my order?
• Where is my order?
• Multiple items in one order
• Precautionary advice for delivery to a po box address
• How can I check my order status?
• What if I am not home when the order is delivered?

Order and Pay

• Change or cancel your order
• I ordered a number of prints but my order confirmation email only shows one. Why is that?
• We're sorry to hear that you were unable to place your order or that the payment did not process properly. If your card payment was not accepted, we recommend that you double check your card details and try again, or contact your bank who will be able to
• What is a credit, and how can I buy it?
• How can I make changes to my order in the basket?
• Why does my product have a different crop when I place it in the basket?

Product Creation

Offers

• How can I unsubscribe from emails and sms?
• Why is my offer code not working?
• Can I get a sample before placing my bulk order?
• How can I apply a special offer to my order?
• How can I use a 2 for 1 offer?

My Account

• I have questions about my Credits
• Can I delete a creation made with the new editor, from my account?
• Automatic photo deletion on inactive accounts
• Can I reorder the same product again?
• How can I close my Photobox account?

Other

• How do I redeem my credits?
• How can I forward a partnership or sponsorship request?
• Can I use scanned photos?
• Can I connect my Facebook and Photobox accounts?
• Where are we located?
• Do I have to use all my credits at the same time?